Help/ Customer Service
Frequently Asked Questions
Do you have a showroom or store?
MyCommunionDress.com is an online store only. Since we are an online only business,
we are able to offer our merchandise to our customers at extremely competitive
prices, compared to most traditional bridal shops and chain stores.
Is MyCommunionDress.com secure?
MyCommunionDress.com is designed by Yahoo! E-commerce merchant solutions as
you can see the badge of Yahoo! on the bottom of all pages of the our website.
Yahoo! takes your security seriously and takes reasonable steps to protect your
information. No data transmission over the Internet or information storage
technology can be guaranteed to be 100% secure. The following is a summary of
the measures Yahoo! takes to protect your information and descriptions of ways
we implement these measures for different types of information you may provide
The following is a description of steps Yahoo! takes to protect your
information from misuse when ordering through MyCommunionDress.com
-Secure Socket Layer (SSL): MyCommunionDress.com uses SSL (Secure Socket Layer)
encryption when transmitting certain kinds of information, such as financial
services information or payment information. An icon resembling a padlock is
displayed on the bottom of most browsers window during SSL transactions that
involve credit cards and other forms of payment. Any time a Yahoo! Store asks
for a credit card number during checkout for payment, it will be SSL encrypted.
The information you provide will be stored securely on our servers.
-CISP Compliance: MyCommunionDress.com is certified CISP-compliant. Created by Visa
and MasterCard, the Cardholder Information Security Program (CISP) outlines a
standard for security procedures for merchants and service providers that store,
process, or transmit cardholder data.
80% of our advertised items are in stock. If we do not have the item you
requested in stock, we will contact you within 48 business hours. Please check the
availability of the item(s) in question on the product information page.
Compare us with other online merchants and you will be surprised with our fast
and efficient shipping and delivering times. Typically, it will take less than 2
weeks to receive your package with the standard shipping option. It usually
takes 2-3 business days to process the order. It will be delivered within 7-10
business days once it ships. Please make sure check the availability for the item that you are interested
since the shipping method (overnight, express, rush delivery) does not affect
the order fulfillment time frame.
Can you do alterations?
Unfortunately, we do not provide alteration services. An experienced
seamstress/alteration store near you can provide you with necessary alterations.
Can you ship my order faster if I pay for rush or express delivery?
Yes. You can expedite your order by upgrading your shipping method to Rush,
Express or night delivery. However, due to the manufacturing capacity, it will
take 2-3 weeks to fulfill your order from the date of purchase. Please ensure
that you have sufficient amount of time before place your order. The shipping
method (overnight, express, rush delivery) does not affect the order
fulfillment time frame.
Fit and measurements
Please use a measuring tape to obtain the person's size and compare the
measurement with our convenient size chart. However, please keep in mind our
size chart should only be utilized as a guide to give an idea of what size to
In addition, please remember that the sizing
chart will vary by manufacturer. Please check the sizing for each item in the
product info page.
If you would like to know
how to determine sizing for flower girl dresses,
please follow and check the link. If you still have questions, please email at customerservice@MyCommunionDress.com or
call us. We will respond to your email within 48 hours.
What are the methods of payment?
We can accept Visa, MasterCard, American Express, and Discover.
When will my credit/ debit card be charged?
Your credit or debit card will only be authorized for the amount of the purchase
at the time you place your order. This is to assure there are sufficient funds
before we begin processing your order. We will charge the full purchase amount
to your card once the order ships. (If we are unable to fill your order, your
card will NOT be charged and you will be notified via email with the details).
My item is flawed or incorrect, what should I do?
We carefully inspect each item that is shipped from our store to ensure it is
the correct style, size, and color that you had ordered. If you have any of
issues with your order, we will be happy to accept your return for refund or
exchange. Please notify us within 7 business days via email at return@MyCommunionDress.com so that we can resolve any
issues for you as quickly as possible. Please refer to the
Can I have UPS hold my package or re-route it to a different address?
We apologize for any inconvenience, but UPS cannot guarantee shipping to a
different address once the package is en route.
The dress I bought last week is on sale today, can I get the sale price?
We cannot reimburse you for previously purchased items that are presently on
sale or that may go on sale in the future.
Do you sell wholesale?
If you are interested in carrying our items, please contact us via email. Our
sales team will contact you within 48 hours. There is a minimum for the initial
order and a Fed Tax ID# is required to open an account. Please fax us your
information to 213-744-0032 or for more information please email us at
Do you have color swatches?
Unfortunately, we do not carry color swatches since we do not have access to the
Where are your products made?
90% of the products we carry are made domestically.
How would I know when my order is shipped?
On the day your order is shipped, our automated system will send you an email
with the tracking number and an estimated delivery time.
Can I get the same shade of the dresses even if they are not the same style?
If you are ordering different styles for the same wedding the color shade may
not match perfectly since the fabric may be from a different manufacturer and
Wondering about return and exchange service?
Please contact us within 7 business days via
return@MyCommunionDress.com if you would like to return the item.
Please contact us within 7 business days from
the date you receive the package. Please email us at
you would like to return the merchandise. We will respond and issue you a return
authorization # (We WILL NOT ACCEPT any returns without a return authorization
Please ship the item back to us with your
copy of the invoice and write down the RA # on the outside of the package.
A 15% restocking fee will be charged for any
exchange and return, as stated in our return policy.
If you had been given free shipping, your shipping cost will be deducted from
your refund since the "free shipping" was issued under the condition of
purchase. For more information please check
our return policy.
Attn: Return Dept.
600 E. Washington Blvd. #E-15
Los Angeles, CA 90015
We will respond to your emails within 48 business hours
- Company address: 600 E. Washington Blvd #E-18 Los Angeles, CA 90015
- Email: General question:
Return & Exchange:
Please feel free to contact us: 1-213-744-0077
- Business Hours: Mon - Fri, 10:00 AM to 4:30 PM (Pacific Standard Time).
closed on Saturdays and Sundays. Please note we are unable to respond to your
emails on weekends.